FAQ

Q1: What products and services does LuminAir provide?

A: LuminAir began in 1995 with a dedicated line of novelty ceiling fans hat saw active sales in chain stores nationwide. Since then, we have enhanced our product line with products from Massey, a well-respected company in the mechanical fan industry.

In 2000, LuminAir entered the electronic door lock market. These locks are now featured in over tens of thousands of homes throughout North America. To see our selection of specialty locks, please visit www.KeylessPro.com. We added a new product line in 2008, registered as the “Intelli-Charger”. This unique charger offers complete charging utility for all personal electronics (including digital cameras, camcorders, cell phones, iPhone, iPad, PDA, etc…). The Intelli-Charger is currently being sold in hundreds of shops and in numerous major airports throughout the country.
 
Q2: Where is your office located?

    A:
Our office is located at 208 South  5th Avenue, La Puente, CA 91746.

Q3: How can I contact you?

    A: You can reach us by telephone at (626) 369-0350, by fax at (626) 369-0366, or via email at Info@LuminAir-inc.com.

Q4: When was LuminAir established?

    A: LuminAir was established in July, 1995 and was incorporated in California.

Q5: Where have your products been featured?


    A: LuminAir products are being featured in many chain stores and independent dealers throughout North America, including Alaska, Hawaii, Canada, and Mexico.

Q6: What should I do if I have a problem with products or services?

    A: For product information or support, please contact us by phone or email.

Q7: What plans does LuminAir have for the future?


    A: LuminAir will continue to focus on user-friendly products that improve the quality of life.

Q8: How long do the aluminum signs last? What is the average lifespan of an aluminum sign?

    A: Engineer-grade aluminum signs last an average of 7-10 years. High-Intensity Prismatic aluminum signs last 10-14 years, on average.

Q9: Do you sell signposts and hardware?

    A: Yes. Please call for details.

Q10: How can I place my order?

    A: You can place your order online, through mail, or by telephone. Please refer to our contact info for more information.

Q11: What are your hours of operation?

    A: Our normal hours of operation are Monday through Friday from 7 a.m. to 4 p.m. Pacific Standard Time. We are closed on all major American holidays.

Q12: What is your return policy?

    A: All sales are final after 14 days of purchase. Customer pays for return shipping cost plus a 15% re-stocking fee.

Q13: Can individuals place an order on any material?

    A: Yes, our materials are offered to businesses and individuals worldwide.

Q14: Do you ship to Alaska and/or Hawaii?

    A: Yes, we will ship to anywhere. We offer several shipping options; please call for more information.

Q15: Do you accept purchase orders?

    A: We do accept purchase orders from municipalities, law enforcement, and government agencies. We will also accept purchase orders from HOA’s, Management Co., and other businesses once given approval through the customer application.

Q16: Do you make custom signs?

    A: Yes, we can make any custom sign. We will also customize any existing sign on our website. Please call for details.

Q17: What are the payment options?

    A: We accept all major credit cards including Visa, Master Card, American Express, and Discover. We also accept checks, money orders, and cashier checks. There will be a $35.00 return fee for any returned transaction.